General FAQs

Will my insurance cover my windshield replacement? 

Yes, in Massachusetts and Connecticut most windshield replacements are covered under comprehensive automobile policies and have no deductible. Call us and we’ll be happy to check your insurance coverage and take care of your claim for you. If your car is registered in another state, we can help you determine the answer if you call us at 877-AUTOGLASS (877-288-6452).

Does comprehensive glass coverage only cover my windshield?

No. If you have comprehensive glass coverage your insurance will pay for damage to any piece of automobile glass - side windows, sun or moon roofs, and even your mirrors!

Will insurance cover a repair?

Most insurance companies do cover repairs and, if one is required, will often waive any deductible if you have one.

Does JN Phillips Auto Glass handle claims and paper work?

Yes, we will handle all the processing and paperwork and make sure your claim goes through smoothly. You don’t have to worry about a thing.

Does JN Phillips Auto Glass work with all insurance companies and agents?

Yes, we work with all insurance companies as well as independent agents, even if they’re located outside of the New England area.

Will I have to pay a deductible?

Some insurance policies have glass coverage that requires a deductible —typically between $100 and $500. Call us at 877-AUTOGLASS (877-288-6452) and our insurance specialists will check your insurance coverage for you and let you know whether or not you have a deductible.

Do you charge extra for mobile service?

No. There is no extra charge for mobile service. We offer this as a convenience to our customers.

Where should I get my windshield replaced?

We’ll never cut corners when it comes to a safe windshield installation. Whether it’s done on the road or in our shop, your windshield replacement will meet all safety standards. For in-shop work, customers can bring their vehicle into one of our 40 climate-controlled service locations.